Case 1: I just sent the consultation request
Though our doctor calls you within 10-15 minutes, sometimes the call may get slightly delayed due to reasons beyond our control. In such cases, we request you to wait for 30 minutes.
If the call has still not happened or if you feel that you cannot wait for more, please feel free to create a ticket and we will expedite your consultation.
Case 2: It has been more than 1 hour since I sent the consultation request
We understand how disappointing this is and we assure that this is not the experience that we would like you to have. In all likeliness, our executives would already be looking into your case and doing the needful.
But, kindly create a ticket so that we can update you on the status and expedite the consultation.