Case 1: I just sent the consultation request
Our doctor responds to your email query usually within 24 hours. We request you to wait for 24 hours.
If you have not received the response after 24 hours or if you feel that you cannot wait for more, please feel free to create a ticket and we will expedite your consultation.
Case 2: It has been more than 48 hours since I sent the consultation request
We understand how disappointing this is and we assure that this is not the experience that we would like you to have. Our average response time for an email response is 24 hours. In all likeliness, our executives would already be looking into your case and doing the needful.
But, kindly create a ticket so that we can update you on the status and expedite the consultation.